Brenda S.

Hi Brenda,

Thank you for your review.

I'm very sorry that you received some items that have been broken or missing pieces. Tophatter is not the seller or reseller of the items, Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms) and we rely on the seller to ensure you receive your item incompletion, without missing pieces. Unfortunately, regarding the broken item, at times items are damaged in transit.

Not to worry, If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique