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Brenda S.

Contributor Level

Total Points

1 Review by Brenda


They duplicated a bill for October glam bag and it was impossible to get to get it resolved. Instead that Bot gave me a lecture on taking my time in selecting the product. It was THEIR fault not mine. They duplicated the bill. They provided info stating they do not have live person customer service and to use Bot which is absolutely useless. Also stated they cannot give refunds, etc. Needless. They are fine when you are ordering their product but heaven forbid you have to resolve a problem. The phone numbers provided by Google are not in service.

Tip for consumers:
everything was OK unless you have a problem. Mine was with a duplicate billing. Never resolved because they do not have live customer service. It is awful. Only contact is thru their automated Boc which tells you to check back in a few days to be connected with an agent. Which by the way, never happens. You get the same message over and over. The customer care is that goofy Bot.

Products used:
mascara night cream primer eye shadow blush face mask eyeliner


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