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Brenda P.

1
Level 1 Contributor
New Jersey, United States

Contributor Level

Total Points
421

4 Reviews by Brenda

  • Theshoreclubtc

2/12/24

We were at The Shore Club in Turks and Caicos for 6 days. We returned last week. When we tried to book spa appointments and dinner reservations on the island, the Concierge would not answer the phone. We called 4 times over 3 weeks. We wrote 2 emails. No answer. Finally we went on l8ne and booked the appointments/reservations ourselves. When we arrived at the Shore Club, we asked to sign up for an hour of private excercise. Nobody knew where we needed to sign up. They sent us to the concierge, who didn't have a clue. They sent us back to reservations, who then sent us to the Spa. They had no idea. Needless to say, it didn't happen. There were only 3 outlets in the hotel room for our 2 computers, headphones, and phones. That was a problem. The TV reception was terrible-the picture kept freezing-and we ended up watching movies off our small screens on our laptops. On the last day it began to rain hard all day and night. When we returned to our room, water was coming down the wall from the ceiling. We called the feint desk, who offered to come look at it. How was that going to stop the water? When we checked out the last day, they didn't offer any resolution to the water coming down the wall in the room. We left with a terrible experience.

Tip for consumers:
We wished the problem we had trying to reach the concierge at the resort, to book reservations for dinner and the spa, would have dissuaded us from going to this resort.

Products used:
We stayed for 6 days, unhappy.

  • MrFluffyFriend

2/11/24

I purchased the largest bed they sell for my Anatolian Shepherd. I purchased a XXL. What I recieved was a medium bed that would fit a small pit bull. I wrote to the company, and they would not help me. I've now lost $$ I could not afford. The customer service is TERRIBLE. I explained that they sent me the wrong size, and they responded that I would have to pay to ship the bed back to China. MY EXPENSE. Haven't I spent enough for an error in thier end? Do NOT buy from this company! They claim returns are easy, but don't tell you up front that YOU would have to pay to ship the product to China!

Tip for consumers:
They offered me a 15% return on my order. What I want is the correct bed I ordered. At thier expense!

Products used:
Nothing. The bed doesn't fit my dog.

Service
Value
Shipping
Returns
Quality
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Sarah T. – MrFluffyFriend Rep

Dear Brenda,

We apologize for the inconvenience you've experienced. Please accept our sincere regrets for the mix-up with your order. We understand your frustration and are committed to resolving this issue promptly. Please feel free to respond to the email you received from our support team, and we'll work to resolve this matter for you and your Anatolian Shepherd.

Warm regards,

Sarah
Team MrFluffyFriend™

  • Urban Decay

9/26/17

Great colors, lots of versatility, and wonderful products overall! They offer women and men the benefit of looking amazing both day and night... depending on what your looking for, this company has the product!

  • Tradesy

9/26/17

A wonderful site to sell your items, buy other people's items, and look for items you never knew you needed... This site makes you realize that there is absolutely no reason to buy retail anymore!

Brenda Has Earned 1 Vote

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