Brendan C.

Where do I start! Bought a second hand Ducati with 5600 miles on the clock. It broke down 3 times in 3 months! They fixed the bike through warranty which was good and the lady I delt with was very pleasant and professional to deal with. The first breakdown the bike needed a new clutch which failed on the way home from collecting the bike, the second time I picked up the bike and rode home only to find the rear indicators had failed by the time I got home, the 3rd failure was the rear eccentric hub, shocking with the bike having covered less than 450 miles in my possession, after the 3rd failure in 3 months I asked to speak to the sales manager! I told the sales manager I wasn't happy with the bike and he rudely replied you won't get my money back, once the bike had been repaired under warranty I asked to speak to the sales manager again, I said my trust in the bike had gone and I was willing to part exchange the bike back with j & s but there was nothing I really wanted? So I asked him what sort of money will I get back on it with a part exchange? He rudely replied check on Auto trader! I'm absolutely disgusted with the way I've been spoken too! Will never shop at J & S again the sales manager is extremely rude and arrogant!