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Brenda M.

Contributor Level

Total Points
88

1 Review by Brenda

  • HomeAway

2/8/18

I have been a loyal homeowner on Homeaway since they bought CyberRentsls which is a total of 15 years. I have had nothing but problems with them for the last few years. The icing on the cake was when I received a 1099 Income tax form on a rental submitted December 31,2017. The rental was for August 2018. They had the $2000. 00 deposit which I wasnt going to receive until 2 days after the tenant checked in. So I am paying taxes on income I never received. What if the tenant decided to cancel! After hours on the phone, several emails, weeks of no response and a lot of aggravation i finally got the deposit deposited into my account at the of cost $65.00. That is on top of the $500 i already paid Homeaway and the $180.00 service fee the tenants paid, I will get another $65.00 charge when the balance is deposited. This is something always taken care of between me and the tenant. I would talk to them, yes talk to the people that were staying at my home. After making sure it would work for both parties I send out the lease agreement in January of the year they are renting, which they would sign and send back to me with the deposit. Homeaway is taking away any personal interaction between the Homeowner and the tenant... Along with charging a lot of money and screwing both the homeowner and the tenant. At this point I have not signed back up with them and do not intend to in the future. Im very disappointed with Homeaway,

Brenda Has Earned 8 Votes

Brenda M.'s review of HomeAway earned 8 Very Helpful votes

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