Hi Brenda! We apologize for the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to resolve this issue as soon as possible.
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Thank you! Your convenience always matters to us, and we're glad to be of assistance.