Brenda F.

My last review stated that I had called about 10 times and sent 3 emails and no one got back to me about my order. When I finally put in a dispute to paypal to refund me, I received a call that day (of course I was busy and couldn't answer). I did receive the rose bush the following day, and it is in healthy condition, albeit small. However, I never received shipping info and did not know it was arriving. So for me, the product is fine but the customer service makes me want to never do business with them again. So I give them 4 stars for product, 0 for customer service.

I bought some bathing suits from them, which I always order online and never had a problem before with Lands End or Swimsuits.com. They were all too big so I had to return. $24 dollars to return, negating ANY savings I had from ordering with them, plus I paid expedited shipping so I'd have for my vacation, which was not fulfilled. They require postal service for returns (no UPS or Fedex) which I do not have near my office, so my husband had to return for me. He was furious at the cost of the returns. I also ordered two pairs of shoes, (the one that arrived one was in ok condition, nothing spectacular despite all the positive reviews I read, which I'm now believing are a scam). I would absolutely and without reservation never order from this site again. Totally not worth the price or trouble of returning if you need to do so, and you can't count on delivery times being appropriate to what you spend on the shipping. I could only get approval for the returns by contacting the live chat, which I had to do 3 times because the site is so confusing. They do not offer an email address, and they ask you to fill out a form during the live chat that does not even link to any page! You get what you pay for! Buy American if you are in America!