Brenda C.

They sent me the wrong model and they don't want to refund. They send me this ridiculous coupon which I still have to pay them over £40... It's joke! Never again

I have received many emails saying if you buy over £60.00 you are entitled to a lady's beauty bag with few goodies. I did not need the 4th item, but I though it would be worth it.

After placing the order, I have received the confirmation and it was not showing the bag.
I tried to call several times, but my calls were cut saying the operators were too busy. I have sent 2 emails which nobody replied.

After 2 days I have managed to speak to them, which did not help at all. They said that some items are excluded from this offer. I believe the customer should be alerted when the order is placed.

Very disappointing and frustrating.