Brenda B.

We got caught in the horrible Covid crisis, stranded in Europe having to cancel a $1600 booking in England because of a mandate to return to USA or be stranded. The owner of the BNB was not the host and unmasked himself and refused to refund the booking. Airbnb said they had a Covid $100 refund policy but when we activated the request they gave this lame request for government documentation of the mandate which took time to find! Then they just went Zero Dark Thirty on us! Acting like they were unaware of the US order!

We purchased a 17 day park and fly. Well, we got caught in the COVID 19 nightmare and had to fly back from Europe after 3 days. There is no way to contact this sham company other than filling out a "request" to speak with someone. Guess what? It is now 5 days later, we are back in the USA and still no word other than "we are experiencing high volume of requests". Fortunately Hilton has never done me wrong and they made things right on the back end. This company needs to go bankrupt to save the public!