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... I found the site by referral. I decided to try it out. Made a small order first. Ordered it on a weekend so it took longer then expected (for me). But I received it none the less an I was like oh neat! So I decided to order again... this time couple hundred dollars worth. Ordered before 10Am Tuesday. Got the free express shipping. It is now Saturday and my shipment is still in kelowna. No updates. No email of whats going on. Expected delivery was June 8th. Due to the fact I ordered during the business days and appropriate time for cut offs. Like I said in unimpressed.
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I've ordered from here several times. Never had an issue in the past. But with my last order,...
Money was accepted and been a week still not shipped been reading lots of others to was a big...
Hey Bree! I am so sorry about your order :( I will start an investigation with Canada Post as to why it still says at the originating facility. As much as we wish we did, we can't control orders that have issues once they leave our hands, but we are always willing to work with you to resolve the issue if you notify us by email to resolve it. I will get a new order in the mail on Monday while Canada Post figures out what happened to this one.
In regards to your order on the weekend, we can't ship on weekends as Canada Post is closed. All packages ordered on the weekend go out the next business day when Canada Post is open.
I will follow up with you via email about your new order details and the issues and keep you informed with the Canada Post investigation.