bree w.

The second issue i had occurred when i placed an order that was lost by the carrier. The tracking notified me that the package was set to be delivered to me 2 days before my delivery date that ASOS advised. However, the carrier lost the package. When i contacted ASOS they told me that i still had to wait until it was THEIR delivery date before they would do anything about the issue. The customer service rep who was chatting with was completely rude and told me that i still needed to wait, even after i told her that the package was lost by the carrier so the point of having to wait seemed worthless. You would think that when a customers' package is lost they would just reship the item and cancel the lost the one but no. They are very dismissive and very unhelpful.