I'm thankful for Etsy... I've been a shop owner for 4 years. It is very expensive to keep your shop. I've had a good experiences in the beginning selling and buying. With buying from shops with a couple items no reviews don't do it they might shut down. My shop open 4 years... has the best customer service and lately I feel like the customers are scammers. What's up with that? Customers should realize that we are solo most the time and do almost everything from start from finish and have reasonable completive prices beating out the big guys.
You have to be a good sells person to bring in customers at Etsy because almost everything is a custom order.
I'm defiantly looking to away from Etsy to make more money as its not cutting it lately. My advise is start here and work on another website platform so you don't get stuck like I have been. I'm looking into shopify and bigcartel but then again they don't help you with the marketing part like etsy. I'm just grateful for the orders we do get, and hopefully one day can just have the etsy site as a side gig.
Thanks for reading! :)