Breanne S.

My daughter loves this store. For Christmas she out over 350.00 worth of items in her cart. To her surprise I purchased them for a Christmas gift. When I received my purchase it was all thrown in one box. Keep in mind lots of makeup and hair products were purchased with this order. The makeup in the compact was basically dust when it got to me. The hair products looked liked it had been opened and used, the bottle was half full. I contacted customer service and did exactly as they told me. Email a picture of the products, so I did. They email me back the pictures are not good enough, email us betters pictures showing the product was ruined. So I did. They were suppose to send me more product. They never did and no one has contacted me back and when I call no one well address the issue. I'm sad my daughter loves this store as do most girls and they cant even make good on a promise or replace broken items. I guess we will need to find another store with better customer service.