I can't even put everything that happened into a nutshell review. The thing that made me most angry was that they kept my $300 for nearly a month after the owner released the refund. Also, terrible customer service... spoke to a man named Joey, unsure if that's really his name as he had a thick accent I could barely understand, and he gave me a disconnected phone number to reach out to for looking into my refund. I'm going to stick with airbnb from here on out since they have great policies and customer service.