Brantz R.

I was contacted by AmeriSave (Loan Originator) and given some estimates of costs associated with refinancing my primary residence which was mortgage free. I immediately sent him the documents he requested (personal and corporate tax returns for last 2 years). He said he'd get back to me that evening. When he didn't, I emailed him a day later asking what was up. Said he go caught in a conference, but he was working on my application and would get back to me very shortly. A few days later I emailed him again and asked if I should contact another lender, as he seem disinterested. Again, he'd get back to me. Emailed him again and have never heard back. Now that is some lousy customer service, follow up and professionalism.