Excellent service, great and caring customer support! My order was on customs hold up for a week and I had to pay another 100 euros to get it. But it was my fault because I wasn't informed enough about import duties in my country. Customer support contacted me couple of times to see if everything was fine and to ask if they could help releasing my package from customs faster. Package came in a big Farfetch box, nicely packed. Overall great experience, would recommend Farfetch to anyone! :)