brandy s.

This is for the company in general. I ordered 2 items from their website both of which stated that they would ship out that day. The money was then held in my account, as expected, and I didn't think much else of it. A week or so went by and I still had not received an email of shipping, again didn't think much about it and just assumed I had missed the email and it would be here any time. Another week had gone by before I received an email saying that 1 of my items shipped where the money for that was officially taken out of my account. I emailed them asking about my other item and they stated that it was on backorder and would not be in stock for another 4-6 days. So I waited... the day after the money was placed on hold again in my account but I had not received a shipping email. Finally about a week later I received a shipping order and the money was taken out of my account officially. This is now 4 weeks AFTER I had put in my original order - I received no email stating that my order was on back order or that there would be a delay of any kind or that the money was not all taken out after the original order had been placed. So I emailed them expressing my anger about this whole situation and it was like they didn't even care... I exchanged about 10 emails stating everything I had above and in each email they skirted around the email without answering any of my questions. Each email had a very generalized message of "we are sorry for your recent problems." Finally after not receiving my order after another 5 days of waiting I asked for my money back, to which they replied they would not do and I was given absolutely no compensation for my extremely long wait (nearly 5 weeks all together from when I ordered 2 items and receiving them both). This company is absolutely the worst. I will never order from them again.