BRANDY L.

We have internet w/HughesNet for 24 months. Would have liked to cancelled sooner but did not want to get penalized so on the day our 24month plan was up, i called to make sure they cancelled our service and to see if i needed to do anything else. By the way we purchased our equipment so nothing had to be returned. I got a confirmation number of the cancellation and everything was fine. They said i would not get any more autopay charges. That same day i got our normal billing charge taken out of my checking account. I called the very next day to dispute and they said i should have called a day before my contract went out. That is not acceptable to me. I have already contacted BBB and will see what else i can do. Even when i called to dispute and was on hold listing - operator said my last payment date and then it told me when my next payment was due.? What? Next payment, when i got on the phone the guy said yes i see you have cancelled, well if you see i cancelled then why is it telling me when my next payment is supposed to be due.