Brandy H.

I will NEVER shop at Forever 21 again. I recently placed an online order for roughly $76, when placing the order I provided both a shipping address as well as a billing address, for some reason they shipped the package to the billing address instead, I know longer live there and I am in the middle of a legal battle with the landlord. When I called customer service to speak with someone and try to remedy the situation, two customer service reps, as well as one customer service manager, were very rude and highly unprofessional. I was offered no solution and basically told that Forever 21 was not liable and that I would have to eat my money. I tried to follow the normal chain of command to no avail as I wasn't refunded my money nor did I receive my items.