I feel there is a big communication error in this company. Told whatever you get you to purchase then different upon delivery. Understand they can not come in. Fine, great, but how do you think you can put appliances in a yard and think it's ok. They have a dolly, but you can't use it. They said it was liability, well what about liability when I get hurt picking up the appliance with no dolly, that they had and was using. Then delivery wants to argue with me at my door when he came back the second time. Telling me what he told me. No, I know what you or whoever told me. I would of never bought appliance if I knew it was going to be thrown in the yard. Even furniture I bought in the pass was thrown in my yard when I came home from work. 3 hours before delivery was scheduled. Even then, someone came back and delivered it to my door, like stated. I told myself last time, I'd never go threw them again and still tried. They can keep that crap, I'll always go with someone else. There is no picture of proof because I told him he can take it back. I can't do nothing with a washer in my back yard