I would give them -1 if I could. I paid over $3,000 for a new laptop. As soon as it got to the distribution center near my house, Dell requested it returned to them. Needless to say I have spent the past 2 weeks on hold, speaking to various customer service reps who could care less about me. I keep getting told just to wait 1-2 more business days. After the 10th business day, It appears that once I gave them my money they could care less about me. Terrible company, terrible experience, not only am I personally never buying from them again, but I am going to ensure my department of which I am director, will be buying our 30+ new laptops from another company.