Brandon S.

Received a gift card for Tillys but did some online shopping since I do not live near any of their stores. Proceed to checkout, total was $53. I punch in my gift card which has $50 and it asks for a visa to pay the remaining total. Turned out, something happened where it charged the full amount on my card. Had to wait two days to call since they were closed. I called I called ten minutes after they opened and talked to a lady who was so rude and sounded so unprofessional. I told her what happened and she said "well, you can try to return but you have to oay $7 to ship it back and if you probably try to reorder it won't be in stock" and I say to her I was trying to cancel the order so I can repurchase it with my gift card and she says "it's already shipped out" I don't get how it shipped out if they've been closed for two days and I called as soon as they opened back up. I go and look at my tracking number and it says "processing, has not shipped" so then I chat with someone online and then he says he couldn't do anything about canceling my order and I can "use my gift card next time if I want" All I have to say is $#*! Tilly's. You guys suck