I ordered a carpet extractor and it took well over 8 weeks to be delivered and when it was I was delivered a machine that had been used. The extractor hose was melted, the pre filter was missing, nothing was in packaging, the handle to open the bottom of the machine to get to the internals was bent in the shape of someones fingers, there was dirt inside the clean tank and the dirty tank, no manual was included, there was a broken piece of plastic from something, one of the hose couplers was missing, the neoprene sleeve that prevents burns was missing and what little hardware was included was in a ziploc bag. The screws to hold on the basket were stripped out. It was extremely obvious this machine had been used.
Brad Caric basically called me a liar and tried to blame this on the shipper saying it had been abused in transport. That would not explain any of the packaging being missing nor the dirt in the tanks or even the melted extractor hose. This company cost me a lot of money in wasted time and pissed off customers and the best they could offer was "a free quart of extractor soap and a tee shirt" which was really insulting considering how much time and money I was lost. They made it extremely obvious that I, my customers, and my business did not matter. You will get the absolute worst customer service if you find yourself in need of it.