Brandon M.

I have purchased many refurbished products in the past. Typically you expect some wear and tear, but for the most part like new condition. In my past experience, there is a stark difference between used and refurbished. I saw an ad indicating a refurbished WiiU w/ Nintendo land for a great deal so I purchased it. When it arrived the box that was INSIDE the shipping box was incredibly beat up. It looked worse than a box you would find at a yard sale, and again this was INSIDE the shipping box, so that means that is how the package left their warehouse. I opened up the box to find ONLY a wii U and gamepad. When I say ONLY a Wii U, I don't mean a full console and no game. I mean it was just the black box that is the Wii U. Not a single power cable, video/audio cable, any of the games or wii motes that the box indicates come with the console, nor the advertised game. On top of that the console was heavily damaged. Again, from experience, when I purchase refurbished products they either clean up the casing, or completely replace it (as the plastic casing is usually very low cost to them) I contacted support and they couldn't care less. They informed me they do not guarantee what will come with their products and at that point the ad was taken down, so I could not verify that their ad offered the additional game. They told me my only recourse was to mail it back to them for a refund. The customer service was less than pleasant. I asked if I could return the console to a Best Buy since they own cowboom but was told I must send it back. I did some pricing, and had I purchased all the cables needed to actually USE my system it would have cost me more than a new console.