I ordered a pot rack for my kitchen in January and by the end of February I hadn't received any e-mails saying the item had been shipped. I e-mailed them three times before a response was saying that they had already sent me a confirmation e-mail and that I must have missed it. I checked the status of the order via the shipping code they gave me and it was for a completely different product going to Texas (I live in Connecticut!) I then checked the status of my order again on their awesome (note: extreme sarcasm) order status website, which never tells you the estimated shipping date, and noticed at the top that the order had been cancelled for some reason. Thanks for letting me know Gift Warehouse! At least I know never to order from them again.