Brandon L.

I'm just fed up and out of options. So i had to change my phone number not realizing i have 2 step verifications on it and went to log into my yahoo email only to find out I need my old number to verify. I tried using my back-up email and noticed it had an underscore that shouldnt be there. So it was the wrong back up email... i tried making that email just to gain access but that provider doesnt except special characters in the email name...
I decided to contact Yahoo support since the online help is utterly useless and just tells you to call customer service.
Once i got on the phone with them they told me i need to pay to use customer service... thats a first. Im not paying a company that ive been a customer with for 10 plus years to reset my password or fix my backup email, or even change my phone number... So i contacted BBB and they got me in touch with someone from Yahoo via email.
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Hello,
My name is Greg and I work on the Yahoo Concierge team, a small internal Yahoo support team that represents the highest available level of Yahoo Customer Care. I am contacting you regarding your outreach requesting assistance with resetting your Yahoo password. I would like to thank you for reaching out and allowing us to review your concern. In order to assist with this matter we will need to ask you a few questions in order to verify ownership:

1. Yahoo email in question:
2. Date of Birth:
3. Names of customer mail folders on the account:
4.3 Email subscriptions you receive (example: Facebook, Instagram, Twitter (these are not accepted)).
5. Recent emails sent from the account in question.

Once we have the information above we will be able to further assist.

Regards,
Greg
Yahoo Concierge Team
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After i gave them a full page of information like my phone numbers, emails and contacts they sent me this...
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Hello,

Thank you for following up. After looking into this issue, it looks like we don't have enough information on this account to securely verify your identity as the account owner. Because we can't confirm it's your account, we won't be able to help you with this particular Yahoo ID. In order to assist someone with a Yahoo account, we need to verify that they're the owner. To do this, we need to ask questions based on the information that appears on it. The information we normally look for is not present on the account that you're asking for help with.

We recommend creating a new Yahoo ID at login.yahoo.com, clicking Sign up at the bottom of the "Sign in" window, and then follow the onscreen instructions.

If you remember any other information in the future please do not hesitate to contact me back.

Regards,
Greg
AOL Concierge Team
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Pretty much telling me my old account is gone and make a new one... I have so many of my games, accounts and other things tied to this email, hundreds if not thousands of dollars gone because Yahoo refuses to help and delve deeper into the situation... They'll ask you for money with out hesitation but will quickly give you the middle finger and tell you to fly a kite.

One last thing... my full name is my email for both yahoo and gmail...

Thanks for listening and I hope this helps
BL