It has been over a month since this company sent me the wrong part, I have been talking to a CarId.com representative tried asking me to change my first 1 star rating because they offered me a $40 gift card, serioulsy?? They keep telling me I will get my refund in "1 to 5 buissness days" but they first told me that like a month ago! I even had a seperate rep email me saying once again ill have my refund in "1 to 5 buissnes days", the 5th day being yesterday and i have STILL have yet to receive my refund. This is probably the worst customer service Ive ever experienced, i feel like they just expect people to forget about it or give up waiting.
• Previous review
I bought side rails for my jeep, which I found out later were overpriced and they send me the wrong ones. The ones they sent didn't even look like the ones i bought. When I called to return the rails they make you jump through hoops to return the item they messed up on. Even after sending them photos and the lady on their phone admitting the ones they sent were the wrong items they still make you jump through more hoops, ridiculous!