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Brandon F.

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Experience: Travel

Member since June 2019

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1 Review by Brandon

6/21/19
I have booked my vacations in the past with Travelocity, and the experience was fair. After this last experience I will never use their booking services again. I recently booked a vacation package to Cartagena, Colombia which included flights+hotel accommodations, and a rental car. The trip is still a month away and I am already having issues with their lack of customer service. This does not give me a feeling of comfort in how this vacation will go. I booked a room with two queen beds for 2 guests and they have it listed as 1 guest. When I requested they make the changes, they told me it will cost an additional $177.00 USD per night for the second guest to share my room. I brought it to their attention that their website clearly states the "Base Rate Per Room Includes 2 Guests". Now they do not want to honor this price and want me to pay an additional $708.00 for the 4 night stay. Please be forewarned they do not honor what they advertise and will try and up-charge and overcharge for everything. Definitely shop elsewhere for a cheaper, stress-free vacation experience. I may update this review if the trip turns out better than the initial booking experience.

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