Brandon B.

I bought tickets to an event through this company and the event was "postponed indefinitely" due to corona. I asked them for a refund and to cancel the tickets and they said that was against their policy. They said that until the event is cancelled, they can't refund the tickets. I asked them to reconsider this policy during corona because many people need the money more than tickets to an event that may never happen. They very rudely told me to stop bothering them and that they will update me if the event is cancelled.

Well, fast forward probably 6 months later and the event is finally cancelled. MyTicketTracker emails me and asks if I would like a cash refund or a voucher worth 120% of the ticket value. Well, I was very busy that day and didn't see the email until the next day. Exactly 24 hours later I get an email saying that the refund option has expired and I can only get a voucher. Well, I go look at the website and the voucher is essentially worthless. There are no decent events scheduled for the next year and the vouchers conveniently expire in a year. I contact support and ask for my refund, as has been promised to me. They tell me they will "try" to get a refund but it will take UP TO 35 DAYS to TRY to get me a refund.

This company treats their customers like $#*!. I will NEVER work with MyTicketTracker again, and I am making it my mission to spread the word about how terribly they have treated me. At this point, it's more than the $200 tickets. It's the fact that they are willing to screw over their customers. Disgusting.