Ordered a grill one month ago. After two weeks with no information I requested an update. Alex called and emailed me back letting me know it would be an additional two weeks. I had no issue with this and was very pleased with his effort on updating me. Three weeks after that I requested an update, no response. Waited another week and requested another update, again no response. At the one month mark I requested my order be cancelled. Would have been ok waiting a little longer had I gotten a response or update between now and the initial response.