Brandi E.

Bought the same product twice. The first one I didn't know I had to mark as a gift. I could not talk to a real person, and I tried everything so I went through the chat (literally my only option). They saw what happened and told me the only way I can get it fixed so my son can have the product was to buy it again but as a gift. I was guarantee a refund because the first purchase was completely untouched. Received email stating no refund will be given. Called 2 more times, they claimed they could not transfer to the refund department and provided no number. 2 separate calls and I can't talk to anyone? I emailed 3 times and they sent a response that they closed the case. Seriously, I kept the emails. So i emailed them without using a reply and nothing. They are literally refusing to answer my emails. Absolutely nothing from Microsoft. Nasty customer service, nasty people, nasty theiving company.