Placed an order on 12/10 and 11 days later it still has not shipped. I waited 30 minutes on the phone with customer service and never got through to anyone. I emailed customer service and it came back failure to deliver as if their inbox was full. Now Im wondering if i paid for something i will never receive. These were supposed to be Christmas presents. I hope that all of these negative reviews cost them a lot of business so they will start treating their customers better.