Brad W.

Remarkably poor customer service. I ordered a small in-stock item and paid for express shipping. I received an email with tracking info (much later than promised) but the nothing was ever sent out. A tracking number search showed FEDEX had never gotten the package. I called CB2 on multiple occasions and it was impossible to get through to anyone - I even left my number in their call-back system but no one contacted me. Unacceptable.

I purchased an expensive custom table top from one of Etsy's sellers: GreatSpirit Hardwoods / SpiritCraft Design. The item arrived 5 weeks late and was damaged and defective. Repair costs exceeded $600.00. The seller refused to pay anything and Etsy refused to intervene. Apparently Etsy offers no buyer protection whatsoever! You're completely on your own if there's a problem. Customer service is non-existent. Avoid buying from Etsy!