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Brad W.

Contributor Level

Total Points
82

1 Review by Brad

  • Buyback Boss

3/7/21

Do Not use Buyback Boss. They are a SCAM. They quote you a higher price for your cellphone and when they receive it, they downgrade the condition of the phone and lower the price. Buyback Boss figures once they have the phone you will agree to the lower price. They are very slow to communicate about their downgrade. I sent them an iphone - 2 years old, owned by a senior citizen. It had a screen protector and case cover purchased at the Apple store when first purchased. This phone was used very little. No download of videos, no playing music, just an occasional telephone call. Yes this iphone was an overkill for this senior citizen but he likes apple produces. The senior citizen was my brother, 84 years old. When Buyback Boss received the phone they stated it had normal wear and tear. BULL. It was like new. I could not see any signs of wear and tear on this iphone. Buyback responds with canned text. Buyback Boss is a SCAM. AVOID using them. There are more reputable companies to sell your phone. YOU HAVE BEEN WARNED. STAY AWAY FROM BUYBACK BOSS.

Products used:
I sold a like new iphone to Buyback Boss. Do Not USE them. They are scammers. Check other reviews who had similar experiences. They give you a quote on your iphone and do not honor the quote. Buyback says the condition is not as described to them. BULL. This iphone was like new. No scratches No blemish always since new with screen protector and case. This is how they make more money by scamming unknowing customers. You have been warned.

Service
Value
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Jack W. – Buyback Boss Rep

Hi Brad,

I can assure you that we are not a scam. We only reach out to a customer if the device is tested as being in a different condition than what the order originally stated on the order. Additionally, I can guarantee that the bait and switch mentality that you are suggesting is not how we operate. I reviewed your order details and it looks like the item of concern is with the iPhone X that was requoted from $300 to $280. The device was received in a used condition and best fit our "Good" condition category due to noticeable scratching on the edges of the device. As stated on our site when placing an order, any device with everyday signs of use would fall under our "Good" condition. We communicated this with you via email and were able to send 4 photos over of the wear we were experiencing. Once reviewed, you elected to proceed with payment.

I'm sorry to hear after the order closed that this was still your experience. It's our goal to be transparent throughout the process and we always offer to get any item promptly sent back free of charge if you are not satisfied with an offer.

If you'd like to discuss your order further please feel free to reach out to us at support@buybackboss.com.

Thank you!

- Brittany at Buyback Boss

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