Brad N.

Until AFTER the booking is complete and paid for!

See email below:

Hi there, first of all, I just want to thank you so much for doing the right thing and refunding me! It was a completely honest mistake and I would've loved to have booked that vacation with you guys.

Secondly, I really do think that you should bump up this issue to your web development team so that they can fix it. All they would need to do is include the currency type USD in any of the two previous confirmation screens instead of after the user has confirmed and paid for the order - which it does do (see screenshot). On a globally operating website, including the dollar sign does not indicate the type of currency, just that the number is in fact a currency. There's no indication to me, the user, where your operation is based, so the assumption is that you are operating in my local currency.

Lastly, thank you personally for being a great customer service representative and solving my issue instead of pawning it off on somebody else :).

Brad

I literally hate them with every fiber of my being. Their website is ridiculously hard to navigate. I has been 1 hour and I havent been able to accomplish to simple task I came here for.

Legitimate service, but slow and very overpriced.

So, I have used Viabox 3 or 4 times over the past couple of years, and the good news is that they are a legitimate US to Canada shipping service. Two or three of the times the service has been acceptable and the only complaint that I would relay is that their shipping markup is quite high.

However, the last time I used them (around Christmas) to ship an HTC Vive from them to my address in Canada, their service and pricing was unacceptable. I paid $230 for the parcel via (which they said was 25 pounds, even though the weight of the Vive is closer to 15 pounds). Normally I would have used their repacking service to lower the cost, but I didn't have the 3-5 business days required, so I took the hit and paid the $230 for the 2-4 business day service through TNT Express. With this service, it should have arrived on December 23, or at the latest the 27th. Currently, it is January 4th, and the package still hasn't arrived.

The worst part is that when I emailed their customer service to compain, they told me that their shipping times are not guaranteed at all, which it doesn't say on their site.

So in the end, I paid $230 (which is a ridiculous amount of shipping) to get something that would normally have cost around $50-60 to have directly shipped to me.

UPDATE:

On their website it says:

"Compare our ***unbeatable*** shipping rates to others.
There are NO HIDDEN FEES at Viabox. You pay only for shipping fees to forward packages to your country."

I believed this at first, but after this incident, I compared their pricing for my package at Shipitto.com, and it turned out that Viabox.com's rate was at least 40% higher.