Time Warner Cable (now called Spectrum) is the worst ever! I spent hours on hold bring shuttled back and forth between departments over three days only to be told that I wasn't eligible for the Silver Package that I had ordered online as an upgrade which has tons of channels, phone, etc. for $108 mo. Since I am an existing customer who pays $105 a month for practically nothing. These people are shameless. They want me to pay $160 a month for this package because I am not a "NEW" customer. They are worse than shameless, they are evil. The new company Spectrum is a joke. You should see their moronic new television commercials "over 90,000 employees trying hard to earn your business". What a load of malarkey! They only want you if you are not an existing customer! The Time Warner Customer Service guy today told me that they don't care if I call DISH. I hope they tell every one of their customers that so we can see them go out of business. I repeat, Time Warner/Spectrum craps on it's customers and they are the worst ever! Go with anyone else! I'm quite sure my internet and cable will be cut once this is posted.