Time Warner Cable (now called Spectrum) is the worst ever! I spent hours on hold bring shuttled back and forth between departments over three days only to be told that I wasn't eligible for the Silver Package that I had ordered online as an upgrade which has tons of channels, phone, etc. for $108 mo. Since I am an existing customer who pays $105 a month for practically nothing. These people are shameless. They want me to pay $160 a month for this package because I am not a "NEW" customer. They are worse than shameless, they are evil. The new company Spectrum is a joke. You should see their moronic new television commercials "over 90,000 employees trying hard to earn your business". What a load of malarkey! They only want you if you are not an existing customer! The Time Warner Customer Service guy today told me that they don't care if I call DISH. I hope they tell every one of their customers that so we can see them go out of business. I repeat, Time Warner/Spectrum craps on it's customers and they are the worst ever! Go with anyone else! I'm quite sure my internet and cable will be cut once this is posted.
Hello Bradley--We sincerely apologize for the trouble, and would be more than happy to double check this for you! Please give us a call at 888-799-2553, and we will investigate immediately.