Bradley C.

I ordered a couple jerseys for my hockey team, spending well over 100 dollars. I order the jerseys 3 weeks in advance of my first league game. I called a week after placing my order, to just have a color changed of the lettering. Which wasn't a problem because they hadn't even started on the jerseys. A week before my game I called back to check on my order after I was sent a notification that my jerseys was done and was shipping. They told me that they still hadn't started on my jersey and that the jerseys wouldn't be here until after my first game. So, I told them that I needed them by my first game. So, I was told that my shipping would be upped and that they would get them to me by the Friday before my game. After receiving my shipping notification, I realized that the jerseys were being shipped UPS Ground and not at a faster rate like I was told. I then made a call into the business and was assured that the jerseys would be there the Friday before my game. My jerseys didn't arrive until after my first game, of course. So, I call them and I request a full refund for my Jerseys. Since I had stressed out and had to call them several times just for them to openly lie to me and refuse to give their information. I was hung up on and told, after asking to speak to a supervisor that there were no supervisors and that the gentleman I was talking to was in fact the highest ranking person in the company. They offered to give 20ish dollars back on my 150ish dollar order. Bringing me to a dead end.