On Jan 11/13 I ordered a chip for my Hummer H3, was called & offered the stage 3, "for a special price". On Jan. 28 I called to check on my order, was told it was shipped on the 15th, check with the post office. I called back to say the post office knew nothing about it & was told they had a severe backorder and it shipped yesterday. I recieved it Feb 14th, installed stage 1 noticed a little more responsive throttle but lost MPG. Got a REA # to return it, sent it back Feb 28th recieved a credit to my credit card less $71.53 they say is restocking & original shipping. So much for a 100% guarantee