Brad C.’s Reviews of comGateway & more

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7/14/17

Beware - this company engages Volumetric weight charges, I was charged $400 to send a 9kg guitar (Volumetric charge 38kg), and before some Comgateway Rep. Rattles on about limited aircraft space etc. Lety em say this. As a former major account executive of an international carrier - any major freight forwarder such as Comgateway normally gets "cubic exempt clause" in their rates deal with the major carriers/airlines. If they haven't got this place, I would find this very strange. Look at similar businesses to Comgateway there is some that openly advertise they never charge you based on volume - they are the ones to use. I even got charged volume on shipping record LP's and these are quite dense. Comgateway's actual service is good but due to the volumetric pricing they are not competitive. Look elsewhere, especially for large or bulky items.

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Charlie W. – comGateway Rep Over a year old

Hi Brad,

We regret that your package's shipping weight was higher than expected. Although we would like to clarify that the volumetric weight concept was determined according to an industry-standard cost structure which comGateway's logistics partners have adopted.

At comGateway, we understand that there may be an element of uncertainty in receiving a package of unknown weight and dimensions at your U.S. address. To this end, we have introduced a Live Quote service which you may use to obtain real-time shipping cost estimates for any given item available for purchasing on the internet. Additionally, every Live Quote comes with an optional shipping weight guarantee which you may purchase (for a nominal fee) to cap your maximum shipping charges to the quoted amount.

Thank you and we hope to receive an email from you so we can assist further. You may contact us at customerservice@comgateway.com.