B R.

Do yourself a HUGE favour by deleting your Skip the Dishes app and placing your food order directly through the restaurant you're ordering from or even through Door Dash or Uber Eats. Skip the Dishes has the WORST customer service I have ever encountered. Their insanely poor customer service is consistent each time I've had to contact them and they obviously don't plan on making improvements anytime soon or at all.

Instead of trying to rectify small errors immediately brought to their attention at order placement - prior to food being made and drivers arriving to pick up your order - the chat employees waste your time pretending they're going to help you. The chat employees take so long (30+ min) to provide you with a glimpse of a resolution, that by the time they do the driver is already picking up your food and now "it's too late" to fix anything. And since your order was made/picked up, there's no way Skip the Dishes will offer you a full/partial refund.

Today, I contacted the restaurant I placed my order with directly to let them know of an address mix-up (chose address #2 in my account, instead of address #1) and they were very eager to help correct this for me as they hadn't starting preparing the order yet and they also didn't want the driver to go to the wrong place and leave food on a doorstep for no one. When I messaged Skip the Dishes in their chat right after talking to the restaurant, they refused to make any changes to the order address and said the restaurant told them they had already starting preparing the order - which was a blatant LIE - and that my order would go to the address originally selected and they would not cancel my order or offer any refund. What a waste.

Skip the Dishes has made it very clear that THEY DON'T CARE about the time or money of their customers, drivers, or restaurants they are working with. And if it wasn't for the awesome drivers and restaurants who are so willing to rectify errors that might come up, Skip the Dishes would likely not have made it this far as a business. PLEASE SAVE YOUR TIME AND ENERGY, AND GO AND SUPPORT BUSINESSES OUT THERE THAT ACTUALLY CARE FOR THEIR CUSTOMERS AND EMPLOYEES!