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B R.

  • 1 Review
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Health, Baby & Kids, Society

Member since February 2020

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Review Distribution

1 Review by B

2/13/20
Unauthorized payment taken out of my account and customer service told me "Not our problem, take it up with your bank's fraud department if you want." STAY AWAY
kristens7
Jennifer M. – Care.com Rep
I am so sorry to hear that you were unaware of the auto renewal policy with your premium account and for any inconvenience you experienced with customer service. The auto renew feature is indicated on our enrollment page when you first upgraded, and it's also featured in our Terms of Use, which you did agree to at the time of enrollment on Care.com. We want members to be aware of the recurring charges when signing up. I hope this information was helpful and again I am sorry to hear about your frustrations. We would be happy to review your account and discuss your billing concerns further, please contact us at mobilehelp@care.com with your account information.

B Has Earned 6 Votes

B R.'s review of Care.com earned 6 Very Helpful votes

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