Bosede A.

F I could give a zero star I will. I bought a property a year ago (2021) that has not been lived in for the previous 2 years. My gas supplier was changed to british gas. The property is unoccupied and the previous gas supplier was made aware of this. Despite the property being unoccupied, british gas continues to bill me monthly. All appliances were removed in April 2021 including radiators so no gas has been used till date. It is impossible to get through to anyone via their live chat or on their number. This is a rip off and I will be going through the complaints procedure. I will also be changing my supplier as this is definitely no way to treat to customer. This is wrong and British gas should be ashamed of themselves for ripping customers off.