I wanted to rate this as ZERO. I ordered my plants and within 15 hours I called to cancel the order. They said that they can't cancel the order over the phone, I have to send them cancellation request via email. I did so. I remember that it said processing time is around 2 weeks. But all on a sudden, 2 days later I received an email that mentioned my order is been shipped. Surprisingly I received my order within very short time. Both of the plants were tiny dried broken sticks with fragile/brittle roots. They came in a plastic bag without any hard box, without any stick to protect the stem from breaking. I thought their plants are comparatively cheaper than others. But what ever I spent is a total wastage of money and time.