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I have done business with TigerDirect several times in the past and was pleased with my purchase. Recently, I purchased a battery back-up and power surge protector. It did not work out-of-the-box. I have spent HOURS on the phone trying to get a return label. When I give the customer service representative my phone number, they put me on hold for a long time, come back on the line, then disconnect the call. It's sick. On a side note, I have a very expensive doorstop now. Good luck!
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