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I read a response that if you were an Android user, you would be extremely happy. I AM NOT EXTREMELY HAPPY! I'm an android user as well as my daughter and I specifically downloaded and paying $14.95/month to be able to monitor calls, text, location, web history and 3rd party app messages. In today's society of a huge digital footprint, as parents, I believe that parents need to monitor very closely to protect their kids. With that being said, the 7 day trial was pretty limited and wanted the full experience. After installing the program, I was happy to see that I was able to see her text messages (yes, even if she tried to delete it) and phone calls. However, that is the extent of it. I wasn't able to view her location, web history (per Teensafe Customer Service, Google changed something and can longer view it) and 3rd party apps like KIK, Snapchat, Facebook, Instagram, Google Hangout, etc and the messaging there (was told this can be done with it was an Iphone).
For $189 annually, I expect this software to work as advertise, but unfortunately, it does not. I'm very disappointed! I was told they were developing a new version and when asked the ETA of the rollout, they didn't know.
Very poor and deceiving way to get people to purchase.
Just like everyone else, I ordered my as in 5/24 and never received my products. I have been emailing at least 3 times with no response and now it's time to report!
Bonnie W.'s review of TeenSafe earned 3 Very Helpful votes
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Greetings Bonnie,
We understand why you’re frustrated. Our goal is to deliver the best monitoring tool parents can use to keep their teens and tweens safe. Unfortunately, Apple, Google and others do not make this easy. When they change their operating systems at times certain features are compromised. Our development team works very hard to add these features back to our service offering.
TeenSafe was founded after a successful midnight mission by our founder to recover his daughter’s deleted texts finding that she was being viscously cyberbullied. We felt strongly that other parents would want this same capability.
We’ve logged millions of successful transactions over the years and our software is highly functional but not always as what we do is very difficult. We have many parents who are grateful for what we do provide.
As an FYI, you can view sent and received messages for WhatsApp and Kik. You call also view, block and schedule all third-party apps installed on their phone. No third-party can monitor these apps unless they “jailbreak” the phone which we do not recommend.
Also, I apologize for the late response. I am located in Irma's path and was watching her trajectory and missed that your review came in.
Again, sorry your experience was frustrating as we totally agree with you that parents should engage in protective monitoring. Best, the TeenSafe Team