Bonnie L.

I received a gift and wanted to exchange it for something I could use. I had no gift receipt, but the item is on their website and the sales person said this is exclusive to them. They refused to take it back for store credit. It was unopened in original NM wrapping and all I wanted was a credit. I asked for the store manager, he blamed in on the computer system. I've been in that industry for 35 years, and that can't be. A store manager ALWAYS has a way to handle this if he/she chooses to. The Boca Raton Neiman Marcus manager was rude, and could of cared less. I could receive better and nicer service from Walmart. It was their item, and now it's a donation.