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Bonnie L.

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Experience: Clothing & Fashion, Hobbies & Interests

Member since December 2018

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2 Reviews by Bonnie

Verified purchase
Reason I chose this product: Gift & personal use
There was so much background noise on all 4 calls placed to the online dept. that it sounded as if they were in the middle of the airport.Initially the rep tried to persuade me to just go online myself,but when I explained the issue that I needed a reps assistance,she then reluctantly agreed to assist.After many delays,with so much background noise I had to repeat my info 4 times to her, then she said that the entire system was down and I should call back in a couple of hours.After my 4th call I requested to speak with a manager and was denied because the reps don't have access and she wasn't able to successfully transfer me to any other dept.It is the busiest shopping time of the year,I would think having excellent customer service reps would be top priority and maybe upgrade their phone system so the unbelievable background noise which hinders the rep from hearing the customer would be a big issue to correct. Come on Kohls, who's in charge here?????

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Excellent.thank you