The ios app doesn't even have the report bottom and when you play through the web app and report cheaters, you will never get any response. The game says abort with no penalty but when you do you lose score. People use abusive language and the timer is not synced. I wish there was a way not to give them a single star.
Good afternoon dear Bona,
First of all, our apologies for the inconveniences. We have some good news! We are working on including the report button and it will soon be there. In case you have any issue while this is being done, please do not hesitate to send us an email to support@chess.com with a screenshot, and we will take the necessary steps so as you do not find any abusive users or experiences.
Thank you so much and we remain at your disposal for anything you could need.
All the best,
The Chess.com Team