The person on the phone was not very pleasant - you know the bored, this job sux attitude. My hat ripped at the seems - poor quality and workmanship. They were not able to replace it after 30 days. You know it would have cost them a few dollars to make me happy and I likely would have bought again but now they loose me and many other that read this - more than a few dollars. Too bad for their future - the buffs are pretty neat and seem fine, but ,poor service hurts them. Not again, guys, sorry.