As others have stated, this site is set up in such a way where:
1. The majority of vendors are awful, offshore individuals
2. Feedback cannot be left for failed projects, meaning that you only see positive reviews and no critical feedback of vendors
3. As soon as you pay a vendor, even if the project fails and you get your money back, your funds are 'stuck' in Fiverr with no option per their TOS to pull your money back out.
This isn't right. This site and it's business model is crooked as Ron Jeremy's you-know-what.
To get your money back:
1. Create a new account under a different email address
2. Have your first account hre your second account for exactly the amount of money in your account
3. Play along, wait a few days, deliver some dummy files & deem the project a success
4. Pay your second account
5. Link PayPal to second account
6. Withdraw your money
Fiverr will take about 20% from the payment amount, but consider this what it cost you to learn that this site is a SCAM. Crooked thieves.